Refund policy terms for Roriri

Introduction

At Roriri, we strive to ensure customer satisfaction. This Refund Policy explains when refunds may be requested for our products and services.

1. SaaS Product Refund

15-Day Money-Back Guarantee: Request a full refund within 15 days of your initial purchase or subscription start date.

Conditions:

• The refund request must be submitted within 15 days.
• You must provide a valid reason for the refund request.
• The refund will be processed to the original payment method.
• Access to the platform may be revoked upon approval.

2. Downloadable Product Refund

Before Download: Full refund within 7 days if the product has not been downloaded.

After Download: No refunds after the product has been downloaded.

We track download activity to verify eligibility and protect our digital intellectual property.

3. Customization Services Refund

Before Customization Starts: Full refund within 7 days of payment if work has not begun.

After Customization Starts: Refunds are pro-rated based on work completed.

Refund amount = Total payment - (Percentage of work completed × Total payment).

4. Refund Request Process

Submit a refund request via email to admin@roririsoft.com with your name, order number, product type, reason, and purchase date.

We will review your request and respond within 2-3 business days. Approved refunds typically process within 7-10 business days.

5. Non-Refundable Items

Refunds are not available for downloaded products, items purchased beyond the refund period, third-party services, promotional or discounted items, and training already delivered.

6. Payment Method & Processing Time

Refunds are issued to the original payment method in the same currency. Processing time may vary by bank or provider.

7. Exceptions & Special Cases

We may make exceptions in cases such as technical issues, billing errors, or undelivered services.

8. Contact Us

If you have questions about refunds, contact us at admin@roririsoft.com.